Booking and Cancellation Terms

Booking and Cancellation Terms – Baba Husky Oy

1. Booking and Payment

A booking is considered confirmed once full payment or a deposit has been received according to the offer.
If the payment is not received within the specified time, Baba Husky reserves the right to cancel the booking.
All our tours are operated in small groups and prepared individually – especially the dogs and equipment – so timely notice is essential.

Cancellations made more than 24 hours before the scheduled starting time are fully refundable, minus any transaction or payment processing fees (e.g. credit card or booking platform costs).
Cancellations made less than 24 hours before the scheduled starting time are non-refundable (100% charge applies).
No-shows (customers not arriving at the agreed meeting point or missing the pick-up time) are fully charged (100%).
Late arrivals to the pick-up point or starting location are also treated as no-shows, as the safari and dogs must depart on time for operational and welfare reasons.
Changes to the booking (date, number of participants, etc.) must be made in writing and confirmed by Baba Husky. In some cases, changes may be treated as cancellations followed by a new booking.

Baba Husky reserves the right to cancel or modify a service if necessary for safety reasons, due to severe weather, trail conditions, or other unforeseen circumstances (force majeure).
In such cases, customers will receive either a full refund or the option to reschedule to another available date.
Minor adjustments to the route, duration, or timing of the safari may occur for operational or safety reasons and do not entitle the customer to a refund.

No refunds are made for unused portions of a tour or service (e.g. late arrival or early departure).
If guests are not ready at the agreed meeting point and time, the program may depart without them to maintain the schedule for other participants.
Transportation and safari logistics are carefully coordinated, and delays affect the wellbeing of our dogs and the timing of all tours.

In case of documented illness or emergency, Baba Husky may consider a partial refund or rescheduling at its discretion. A valid medical certificate or other supporting document may be required.
Force majeure situations (e.g. extreme weather, government restrictions, road closures) are handled flexibly — customers can choose a new date or receive a refund minus transaction costs.

All cancellations or changes must be made in writing (by e-mail).
Cancellations are valid only after receiving a written confirmation from Baba Husky.
We do not accept cancellations via phone, text message, or social media unless confirmed in writing.

Refunds are processed using the same payment method as the original booking.
Please allow 7–14 business days for processing (depending on the payment provider).
Transaction or platform fees are non-refundable.

These terms are governed by Finnish law.
In the event of any dispute, both parties will aim for an amicable settlement. If necessary, the case will be handled by the district court of Rovaniemi, Finland